TERMS & CONDITIONS
IMPORTANT: These Terms apply exclusively to professional clients acting for business purposes. They do not apply to consumers.
1. Scope, Business Model and Purpose
(a) These general conditions (the “GC”) apply to all transactions between the Client (“you” or the “Client”) and U-Home Solar SA, a Swiss joint-stock company with registered office at Route de la Corniche 4, 1070 Puidoux, Switzerland (“U-Home Solar”).
(b) The Client represents and warrants that it acts exclusively for purposes relating to its trade, business or profession and has the technical competence, local market knowledge and professional advisers necessary to assess the Products and their intended use.
(c) U-Home Solar acts exclusively as an independent B2B trading and sourcing company. U-Home Solar is not the manufacturer, designer, engineer, architect, installer, project developer, technical consultant, certification body, laboratory, insurer or grid operator in relation to the Products or the Client’s project.
(d) U-Home Solar sources products under back-to-back purchase arrangements with third-party manufacturers or suppliers and arranges their commercial supply to the Client. References in these GC to sale, delivery, price, ownership or warranty describe the contractual mechanics of the supply and do not expand U-Home Solar’s role beyond the scope expressly stated herein.
(e) U-Home Solar’s scope does not include engineering, architectural, structural, electrical or project design services, product selection studies, layout planning, yield studies, compliance studies, installation supervision or certification services.
(f) In the event of contradiction, an Order Confirmation or expressly agreed written special condition issued by U-Home Solar shall prevail over these GC. Conflicting or additional terms of the Client shall not apply unless expressly accepted in writing by U-Home Solar.
(g) U-Home Solar may amend these GC at any time. The version applicable is the version in force on the date U-Home Solar confirms the relevant Order.
2. Information and Product Documentation
(a) Product images, brochures, websites, presentations, samples and marketing materials are illustrative and non-binding unless expressly incorporated into an Order Confirmation.
(b) All information concerning prices, availability, production capacity, lead times, transport, delivery dates, dimensions, appearance, technical characteristics and performance is indicative and may change before Order Confirmation.
(c) Before Order Confirmation, U-Home Solar shall make available to the Client the manufacturer, insurer and other third-party documentation in U-Home Solar’s possession that U-Home Solar reasonably identifies as applicable to the Products ordered (the “Product Documentation”).
(d) The Client is solely responsible for identifying all documents, certificates, approvals, tests, classifications and information required for its project and for requesting them in writing before placing the Order. U-Home Solar shall not be liable for any requirement, omission or missing information that the Client did not expressly identify and request before Order Confirmation, except where U-Home Solar had actual knowledge of a material incompatibility and intentionally concealed it.
(e) Any explanation, summary or translation of Product Documentation provided by U-Home Solar is for commercial convenience only. The original third-party documentation prevails.
3. Contract Conclusion, Changes and Cancellation
(a) All quotes, price indications, catalogues, brochures, website content and communications issued by U-Home Solar are non-binding precontractual information and do not constitute a binding offer.
(b) An order submitted by the Client is binding on the Client for seven (7) business days unless otherwise stated.
(c) A binding contract is concluded only when U-Home Solar issues an explicit written Order Confirmation.
(d) Once confirmed, an Order may not be cancelled, reduced, postponed or modified without U-Home Solar’s prior written consent.
(e) Where U-Home Solar accepts a cancellation or modification, the Client shall reimburse all costs, commitments, losses and obligations already incurred by U-Home Solar, including manufacturer cancellation charges, transport costs, currency losses and administrative costs, with a minimum charge of twenty per cent (20%) of the affected Order value, unless the actual loss is higher.
(f) U-Home Solar may suspend, amend or withdraw from an Order where taxes, duties, sanctions, exchange rates, supplier prices, production availability, regulatory requirements, logistics conditions or other circumstances materially increase the cost, risk or difficulty of performance. The Client’s sole entitlement in case of withdrawal by U-Home Solar shall be reimbursement of amounts received for the unperformed part of the Order, without further compensation.
4. Prices, Taxes and Payment
(a) Prices are those stated in the applicable Order Confirmation and are exclusive of VAT, sales tax, withholding tax, customs duties, import duties, clearance charges and similar governmental charges unless expressly stated otherwise.
(b) Payment shall be made in CHF, EUR or USD as specified in the Order Confirmation. Each party bears its own bank fees, except that additional fees arising from a payment method or instalment arrangement requested by the Client shall be borne by the Client.
(c) Unless expressly agreed otherwise in the Order Confirmation, payment shall be made as follows: (i) fifty per cent (50%) upon Order Confirmation as an advance payment; and (ii) fifty per cent (50%) within ten (10) calendar days following Delivery.
(d) U-Home Solar has no obligation to place a corresponding order with the manufacturer, reserve production capacity, commence procurement or arrange shipment until the advance payment has been irrevocably credited to U-Home Solar’s designated bank account.
(e) The balance becomes due upon Delivery and is not conditional upon installation, commissioning, grid connection, acceptance by the project owner, payment to the Client by any third party, completion of the Client’s works or resolution of any warranty or other claim.
(f) The Client may not withhold, deduct, retain or set off any amount because of an alleged defect, delay, counterclaim, warranty claim or dispute. Claims shall be handled separately and do not suspend payment obligations.
(g) Any amount not received in cleared funds by its due date automatically bears default interest at twelve per cent (12%) per annum, calculated daily from the due date until full payment, without reminder or formal notice. The parties acknowledge that this rate reflects U-Home Solar’s cost of capital, manufacturer prepayments, inventory financing, currency exposure, credit risk and administrative burden.
(h) Default interest does not limit U-Home Solar’s right to recover additional financing costs, exchange-rate losses, storage charges, demurrage, detention, legal fees, collection costs and other losses caused by late payment, to the extent permitted by law.
(i) In the event of late payment, U-Home Solar may suspend or cancel any pending procurement, production, shipment, delivery or non-mandatory warranty assistance, including under separate Orders.
(j) Products remain the property of U-Home Solar until full payment. U-Home Solar may register the reservation of title in any relevant registry. The Client shall cooperate and shall not pledge, transfer, process, install or modify unpaid Products without U-Home Solar’s prior written consent.
5. Delivery, Incoterms, Import and Transfer of Risk
(a) The delivery term, named place and applicable Incoterm shall be stated in the Order Confirmation. Unless otherwise stated, delivery shall be DAP at the precise project or warehouse address stated in the Order Confirmation, Incoterms® 2020, unloading excluded.
(b) Under DAP, U-Home Solar arranges carriage to the named place of destination. Delivery and transfer of risk occur when the Products are placed at the Client’s disposal on the arriving means of transport, ready for unloading.
(c) The Client acts as importer of record and is solely responsible for import clearance, customs declarations, import permits, product registration where required, duties, import VAT, taxes and other charges arising upon importation.
(d) At the Client’s request, U-Home Solar or its freight forwarder may provide administrative and logistical assistance with import clearance. Such assistance is performed exclusively in the name and on behalf of the Client and does not make U-Home Solar the importer of record or transfer the Client’s import obligations to U-Home Solar.
(e) The Client shall timely provide its company identification number, customs account details, powers of attorney, permits and all other documents required for import clearance. Any delay, storage, demurrage, detention, additional transport cost or other expense resulting from missing, inaccurate or late information or documentation is borne by the Client.
(f) Unloading, lifting, site handling, internal distribution, access equipment and personnel are performed exclusively at the Client’s cost and risk. The delivery location must be safely and reasonably accessible to the agreed vehicle.
(g) U-Home Solar may make partial deliveries and use different routes, carriers, ports, warehouses or transport modes where reasonably necessary.
6. Delivery Dates, Supply Chain Events and Force Majeure
(a) All agreed, estimated or announced production, shipment and delivery dates are indicative only and do not constitute fixed or guaranteed deadlines.
(b) U-Home Solar is not liable for delay, non-performance or additional cost caused directly or indirectly by circumstances beyond its reasonable control, including manufacturer or supplier delay or failure, quality rejection at factory, production changes, raw-material shortage, container shortage, carrier cancellation, route change, port congestion, vessel delay, customs inspection, border closure, sanctions, embargo, governmental intervention, strike, cyberattack, fire, flood, natural disaster, epidemic, pandemic, war, terrorism, piracy, accident, grid or infrastructure disruption or any other logistics or supply-chain event.
(c) In such circumstances, U-Home Solar may extend deadlines, suspend performance, arrange partial deliveries, change the transport route or carrier, or cancel the unperformed part of the Order if performance becomes impossible, commercially unreasonable or disproportionately costly.
(d) A delay does not entitle the Client to cancel the Order, refuse Delivery, withhold payment, claim penalties, procure replacement goods at U-Home Solar’s cost or claim damages, loss of profit, loss of production or other compensation.
(e) If Delivery is delayed at the Client’s request or due to the Client, U-Home Solar may charge storage, handling, demurrage, detention, insurance, financing and other resulting costs. Delivery may be deemed completed when the Products are placed in storage for the Client.
7. Client Inspection and Claims
(a) The Client shall inspect the Products immediately upon arrival for identity, quantity, apparent defects, packaging condition and transport damage.
(b) Visible transport damage must be recorded immediately and specifically on the carrier’s delivery document before signature. Photographs and all available evidence must be taken at once.
(c) Shortages, incorrect deliveries and apparent defects must be notified to U-Home Solar in writing within two (2) business days after Delivery. Hidden defects must be notified immediately after discovery and within the applicable third-party warranty period.
(d) Any claim must include photographs, serial numbers, batch references, delivery documents, installation details and all information reasonably required by U-Home Solar, the manufacturer, insurer or other relevant third party.
(e) Products concerned by an apparent defect must not be installed, used, altered or disposed of and their packaging must be preserved. Installation or use despite an apparent defect constitutes acceptance and waiver of the corresponding claim to the fullest extent permitted by law.
8. Third-Party Product Protections and No Independent U-Home Solar Warranty
(a) U-Home Solar does not provide any independent product, commercial, technical, performance, yield, durability, insurance or fitness warranty in its own name.
(b) The Products are supplied exclusively with the warranties, guarantees, insurance-backed protections and other third-party commitments, if any, expressly identified in the documentation applicable to the Products ordered, including as applicable: (i) manufacturer product warranties; (ii) manufacturer performance warranties; (iii) warranties relating to mounting systems, adhesives and accessories; and (iv) insurance-backed protections or coverage applicable to the relevant product or system, including the applicable Generali coverage documentation for the EOflex system (together, the “Third-Party Product Protections”).
(c) U-Home Solar’s obligations do not exceed the nature, scope, amount, duration, territorial application, technical limitations, exclusions and claim conditions expressly provided in the applicable Third-Party Product Protections.
(d) U-Home Solar does not extend, supplement, duplicate, guarantee or independently assume the obligations of a manufacturer, insurer or other third-party provider. Any statement by U-Home Solar concerning a Third-Party Product Protection is only a summary or transmission of the relevant third-party documentation and creates no broader commitment.
(e) Any claim remains subject to assessment, acceptance and the claims procedure of the relevant manufacturer, insurer or third-party provider. U-Home Solar may provide reasonable administrative assistance in transmitting a properly documented claim, without assuming that third party’s obligations or liability.
(f) U-Home Solar is not liable if a manufacturer, insurer or other third party rejects, limits, delays or fails to honour a claim, including due to insolvency, cessation of activity, territorial restrictions, exclusions, procedural non-compliance or any other cause.
(g) Unless expressly included in the applicable Third-Party Product Protection, no claim includes dismantling, removal, reinstallation, labour, lifting equipment, scaffolding, transport, testing, roof or waterproofing works, loss of production, loss of revenue or consequential costs.
(h) All Third-Party Product Protections are excluded where Products are stored, handled, installed, combined, operated, maintained or used contrary to the applicable documentation, normal professional practice or intended conditions, or where non-approved products, materials, adhesives, accessories or methods are used.
9. No Yield, Performance or Economic Guarantee
(a) Any figures, simulations, calculations, estimates or indications relating to energy yield, output, degradation, performance ratio, availability, savings, revenue, profitability, return on investment or payback period are provided for information only and are not contractual commitments or guarantees by U-Home Solar.
(b) Actual performance depends on factors outside U-Home Solar’s scope and control, including design, orientation, inclination, shading, irradiation, weather, temperature, soiling, installation quality, system losses, grid conditions, inverter configuration, downtime, maintenance and local operating conditions.
(c) The Client is solely responsible for commissioning or carrying out its own independent yield assessment and validating all technical, financial and commercial assumptions before placing an Order.
10. Client Responsibility for Design, Compliance and Local Requirements
(a) The Client is solely responsible for the selection of the Products, their intended use, their compatibility with other products and systems and their suitability for the relevant project, site, building and market.
(b) Before placing an Order, the Client shall independently determine and verify all legal, regulatory, technical, contractual, insurance and project-specific requirements applicable at the place of importation, installation and use.
(c) This verification includes, without limitation, building, electrical, fire-safety and environmental rules; wind, snow, seismic and structural loads; altitude limitations; roof classification; waterproofing requirements; fixing, adhesion and pull-out requirements; zoning, edge and corner areas; planning permissions; grid requirements; insurer requirements; and any certificate, approval, technical assessment or test required by an owner, installer, engineer, authority, insurer or control body.
(d) The Client is solely responsible for all layouts, module positioning plans, installation drawings, structural calculations, load calculations, yield studies, electrical design, fixing design, waterproofing design and project-specific engineering.
(e) Any drawing, layout, quantity calculation, technical comment or preliminary indication communicated by U-Home Solar is non-binding commercial assistance only and must be independently checked, completed, approved and signed off by the Client and its qualified advisers before use.
(f) The incorporation, registered office, personnel, commercial presence or previous experience of U-Home Solar in Switzerland or any other country does not constitute or imply that U-Home Solar acts as a legal, regulatory, engineering or technical expert for that country, canton, region, municipality or project location.
(g) The Client acknowledges that requirements may vary between countries and, within the same country, between cantons, regions, municipalities, authorities, grid operators, insurers, buildings, sites and individual projects. No knowledge of a local requirement shall be imputed to U-Home Solar solely because it is incorporated or established in the relevant country or has previously supplied products there.
(h) U-Home Solar does not undertake to identify or monitor all national, cantonal, municipal, local, contractual, insurance or project-specific requirements. The Client, as the professional active in or advised regarding the relevant local market, bears that responsibility.
(i) The Client is responsible for obtaining all licences, permits, authorisations, approvals and certificates required for the Products, their importation, installation and use, and for complying with all applicable laws and requirements.
11. Limitation and Exclusion of Liability
(a) Except in cases of intentional misconduct or gross negligence and subject to mandatory law, U-Home Solar’s liability is excluded to the fullest extent permitted by law.
(b) U-Home Solar is not liable for slight negligence; indirect, incidental, special or consequential loss; loss of profit, revenue, contracts, production, electricity, use, opportunity, reputation or anticipated savings; business interruption; financing cost; penalties owed by the Client to third parties; or damages arising from delayed delivery.
(c) U-Home Solar is not liable for acts or omissions of manufacturers, insurers, carriers, freight forwarders, customs brokers, installers, engineers, consultants, authorities or other third parties, except to the extent mandatory law provides otherwise.
(d) In all cases where liability cannot be excluded, and except in cases of intentional misconduct or gross negligence, U-Home Solar’s aggregate liability arising out of an Order is limited to the net amount actually paid to U-Home Solar for the specific Products giving rise to the claim.
(e) Nothing in these GC excludes or limits liability that cannot legally be excluded or limited, including mandatory liability under applicable product safety or product liability law.
12. Client Indemnity
(a) The Client shall indemnify and hold harmless U-Home Solar, its directors, employees and agents from claims, losses, costs, liabilities and expenses arising from the Client’s or any third party’s project design, layout, engineering, storage, handling, installation, use, maintenance, resale or integration of the Products.
(b) The indemnity also applies to claims resulting from the Client’s non-compliance with applicable laws or Product Documentation, use of non-approved materials or methods, statements or warranties made by the Client to its own customers, or performance commitments not expressly authorised in writing by U-Home Solar.
(c) This indemnity does not apply to the extent a claim results directly from U-Home Solar’s intentional misconduct or gross negligence.
13. Miscellaneous
(a) No Set-Off. The Client waives any right of set-off or retention against amounts due to U-Home Solar, except where mandatory law provides otherwise.
(b) Assignment. The Client may not assign an Order, these GC or any related claim without U-Home Solar’s prior written consent. U-Home Solar may assign receivables to a bank, factor, insurer or collection agency.
(c) Severability. If a provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision shall be replaced by a valid provision that most closely reflects its commercial purpose.
(d) No Waiver. Failure or delay in exercising a right does not constitute a waiver.
(e) Entire Agreement. The Order Confirmation, these GC and expressly incorporated documents constitute the entire agreement concerning the Order.
(f) Electronic Communications. Email and other trackable electronic communications may be used for contractual notices and confirmations.
14. Applicable Law and Jurisdiction
(a) These GC, each Order and all related documents are governed exclusively by substantive Swiss law, excluding conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
(b) Any dispute arising out of or in connection with these GC or an Order is subject to the exclusive jurisdiction of the competent courts of Lausanne, Switzerland. U-Home Solar may also bring proceedings against the Client at the Client’s registered office, domicile or place where assets are located.
15. Contact and Version
(a) U-Home Solar SA, Route de la Corniche 4, 1070 Puidoux, Switzerland. Email: info@uhomesolar.com.
(b) Last updated: January 1st, 2026.